Refund Policy

We offer a 90-day money-back guarantee on all paid plans and one-time purchases. If you are not satisfied with LOOM Fashion for any reason, you can request a full refund within 90 days of your original order date.

After 90 days, refunds are handled on a case-by-case basis and may be granted at our discretion (for example, technical issues attributable to LOOM that prevented you from using the service).

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles refunds on our behalf.

To request a refund, you have two options:

• Visit paddle.net and enter the email address you used at checkout. You will receive a secure link to view your orders and request a refund directly.
• Or contact us at contact@loomfashion.io with your order reference (starts with txn_) and we will forward the request to Paddle.

Refunds are typically approved within 3 business days of the request. Once approved, funds are returned to your original payment method within 3 to 10 business days, depending on your bank or card issuer.

You can cancel a recurring subscription at any time from paddle.net. Cancelling stops all future renewals. If you cancel within 90 days of your most recent payment, you may also request a refund for that payment as described above. Unused time on the plan will remain active until the end of the current billing period.

Please contact us or Paddle before opening a chargeback with your bank — in most cases we can resolve the issue faster and more transparently than the chargeback process.

Questions about this policy? Email contact@loomfashion.io.